Refund Policy

Effective Date: 17/08/2024

At Lecture Links, we strive to provide high-quality academic resources and a seamless user experience. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one.

1. Eligibility for Refunds

Refunds are only granted under the following conditions:

• Duplicate Purchases: If you accidentally purchased the same item more than once, you are eligible for a refund of the duplicate charge.
• Technical Issues: If you experience a technical issue that prevents you from accessing the purchased content, and we are unable to resolve the issue, you may be eligible for a refund.
• Incorrect or Misleading Content: If the content you purchased is significantly different from its description or is found to be incorrect or misleading, a refund may be considered.

2. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Downloaded or Accessed Content: Once you have downloaded or accessed the purchased content, no refund will be provided.
• Subscription Fees: Subscription fees are non-refundable, except in cases where you have not accessed any content during the subscription period.
• Change of Mind: Refunds will not be granted if you simply change your mind after making a purchase.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at [Insert Contact Information] within [X] days of your purchase, providing your order number, the reason for the refund request, and any relevant details.
2. Review Process: Our team will review your request and may contact you for additional information. We aim to process refund requests within [X] business days.
3. Approval or Denial: You will be notified via email of the approval or denial of your refund request. If approved, the refund will be issued to your original payment method.

4. Refund Processing Time

If your refund request is approved, it may take [X] business days for the refund to appear in your account, depending on your payment provider.

5. Partial Refunds

In certain situations, only partial refunds may be granted, such as when a portion of the content has been accessed but the entire purchase is not eligible for a full refund.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company without contacting us first, we reserve the right to dispute the chargeback and may suspend your account.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Information

If you have any questions or need assistance with a refund, please contact us at: info@lecturelinks.com